About Us

Our Customer Council is an exclusive online research community dedicated to National Grid customers like you. As a member, you'll have the unique opportunity to share your feedback directly with us. Through surveys, quick polls, and forum discussions, you can contribute your insights to help shape our products and services. Your input plays a crucial role in our decision-making process, ensuring we continually enhance your experience with us.

Participation in our Customer Council is entirely voluntary, and you have full control over when and how you engage. Our surveys are mobile-friendly, making it convenient for you to participate wherever you are. Your opinions gathered through our Customer Council are instrumental in educating our teams and providing company-wide feedback, ensuring that your voice is heard and valued. To show our appreciation for your participation, we reward members with points for completing surveys. Once you've accumulated enough points, you can redeem them for e-gift cards or charitable donations of your choice . The number of points awarded varies based on the complexity of the survey or activity, and this information is always provided upfront in each survey invitation.

If you're interested in learning more about our Customer Council, please refer to our FAQ section here. We look forward to hearing your thoughts and working together to improve your National Grid experience.